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What do I do if the machine I’m running a soft lock or VM lock on has a hardware failure?

This page applies to Harlequin v13.1r0 and later; both Harlequin Core and Harlequin MultiRIP.

The software licensing offered by Sentinel LDK ties the soft-lock license to the computer motherboard and to the hard disk drive. If you are using a RAID array instead of a single hard disk, the RAID controller ID is used instead of the disk ID.

If the computer motherboard fails and the hard disk is installed into a new computer, the RIP continues to run against the same license.

When all parties involved are convinced that the hardware against which a software license was secured has truly failed, please contact Global Graphics sales admin. with the details of the license and request a replacement.

When a new key is issued replicating your previous RIP options or standalone products, your old key(s) is disabled; your orders are linked to the replacement order and you cannot use the original product or protection key id with this process again.

When Global Graphics first launched Harlequin RIPs secured using LDK, we would “recharge” a license by adding another activation to it to respond to this situation. The original Product Key could then be used to activate the license on a new computer. Experience has shown that discarding the original license and creating a clone of it with a new Product Key is a more robust recovery method.

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