What do I do when a RIP reports it cannot get an LDK license?

This page applies to Harlequin v13.1r0 and later; both Harlequin Core and Harlequin MultiRIP.

If the RIP fails to obtain an LDK license you should work through the following steps:

1. Run the LDK Tool (from \ldk\utils) and select Display Keys. Can you see your keys? If so, check that the customer number, RIP version, platform, and Key Type in the license are appropriate for the computer and the RIP that you are trying to run.
   
   

2. If LDK Tool fails to find a license, run the Sentinel Admin Control Center (ACC) using this URL: http://localhost:1947/_int_/devices.html or the shortcut from \ldk\utils.
   
   

3. If the LDK runtime is not running, the ACC does not work; you see a message similar to:

This Site Can't be Reached.

(see How do I check and manually install the LDK components?).

       5. If the ACC reports that the license is Disabled in VM, the issue is that a soft lock has been activated under a VM. 

       6. If the ACC appears to show that the expected license is present, contact Harlequin Support.

       7. If the ACC cannot see the license, then it is likely that the license is not on the machine in question. Contact Harlequin Support.

In many cases the RIP reports an error number and a description that is designed to be self explanatory; if you need to work with Harlequin Support to resolve the issue, please share the error info.