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  • Current: Support

Support

Created Date: 01 Feb, 2023 15:39
Last Modifed Date: 01 Feb, 2023 15:39


This page applies to Harlequin v13.1r0 and later; both Harlequin Core and Harlequin MultiRIP.


How do I find out the user’s Protection Key ID?
How do I reconcile the Product Key in my database with the Protection Key ID reported by the user?
What is the RIP serial number?
What do I do when a RIP reports it cannot get an LDK license?
How do I check and manually install the LDK components?
How do I tell what version of the LDK runtime is running?
What happens if a Product Key is mistyped during activation?
What issues can arise while activating a soft lock or VM lock?
How can I apply a saved V2C file?
Where are the LDK components located?
What happens to a time-limited LDK license when the clock is changed?
What does the uninstaller do with LDK activations?
How do I make a planned RIP transfer from one computer to another using a soft lock?
Can I remove a license from a RIP and store it for later use?
What do I do if the machine I’m running a soft lock or VM lock on has a hardware failure?
Is there a faster way to get my customer up and running again?
How can I reinstall and reactivate a RIP on the same hardware?
How do I remove an expired license?
Can a non-Harlequin LDK product be used with the LDK RIP on the same machine?

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