The hard disk has been reformatted

This page applies to Harlequin v13.1r0 and later; both Harlequin Core and Harlequin MultiRIP.

If this is a planned process and you have not already backed up the V2C files for existing activations on the computer (see Can I back up an activation after installation?), you should back up those files before re-formatting the hard disk.

If the rebuild of the computer was forced by circumstances and you do not have a backup of the V2C file, you can request one from Harlequin Support; please supply the original Product Key or the Protection Key ID for the license.

Once you have the required V2C file you should install the RIP and LDK runtime as normal. The Global Graphics installer prompts you to activate the license, but you should select Skip this step. Once the RIP is installed, follow the instructions for applying an existing V2C file, as described in How can I apply a saved V2C file?